This policy explains when you can get a refund from Showdown, how to ask for one, and how long it takes. It applies to every payment made on showdownalley.com and forms part of our Terms & Conditions.
Operated by Pravesio Consulting Private Limited ("Showdown", "we", "us").
1. Nature of What You Buy
1.1 Showdown runs online finance competitions: case competitions, quizzes, analytical rounds, and practice cases. Most competitions are free. Where a competition charges a fee, what you buy is an entry to that competition. Nothing physical is shipped, so there is nothing to return. "Return" in this policy means cancelling your entry.
1.2 Starting an attempt reveals the questions or case brief, which cannot be taken back. Refunds are therefore tied to whether you have started, as set out below.
1.3 This policy is offered voluntarily and does not limit your rights under the Consumer Protection Act, 2019.
2. Refunds at a Glance
| What you bought | When you ask | Refund |
|---|---|---|
| Free competition or practice case | N/A | No payment made |
| Paid competition entry | Before you start your first attempt, while the competition is open | 100% |
| Paid competition entry | After you start an attempt | Not eligible |
| Paid competition entry | After the competition closes | Not eligible |
| Team competition entry | Each member pays and is refunded individually, on the rules above | Per member |
A refunded entry is cancelled: your registration for that competition is removed and you cannot attempt it unless you pay again.
3. When You Are Always Eligible
Regardless of the table above, you get a full refund if:
3.1 Duplicate payment: you were charged more than once for the same entry. Duplicate payments are refunded automatically; write to us if one has not reached you.
3.2 Payment made, entry not granted: you paid but your entry was never confirmed, and we could not fix it within 72 hours of you reporting it.
3.3 Unauthorised transaction: a charge was made on your payment instrument without your authorisation, confirmed with your bank or the payment gateway.
3.4 Competition cancelled by us: we cancel a paid competition. You may take a full refund or move your entry to another competition of equal or lower fee, your choice.
3.5 Material change by us: we materially change a paid competition after you pay (for example, its format or schedule) and you do not accept the change, provided you have not started an attempt.
3.6 Technical failure on our side: a fault on our platform stopped you from completing your attempt and we could not offer you a fresh attempt.
4. When You Are Not Eligible
Refunds are not available where:
4.1 You have started an attempt, or the competition has closed.
4.2 You were disqualified, or your account was suspended or terminated, for breach of the Terms & Conditions or the Content License, including sharing questions, using another person's account, multiple accounts, or other unfair means.
4.3 The entry was paid for using a coupon, Showdown coins, or a promotional code that reduced the price to zero. Partial discounts are refunded on the amount actually paid.
4.4 You did not take part. Not attempting a competition you paid for is not a ground for refund once it has closed.
4.5 You are unhappy with your score, rank, or result, or did not win a prize, certificate, or reward. We do not guarantee any outcome.
4.6 The problem was on your side, such as no internet, an unsupported device, or an out-of-date browser, and it was not caused by our platform.
5. How to Request a Refund
Step 1. Email help@showdownalley.com with the subject line "Refund Request, [Payment ID]".
Step 2. Include:
- your registered name and email;
- the payment or transaction ID;
- the competition name;
- the date of payment;
- the reason for the request; and
- any supporting evidence (screenshots, a bank statement extract for a duplicate charge).
Step 3. We acknowledge within 48 hours with a ticket reference.
Step 4. We check whether you started an attempt and review any evidence, and give a decision within 7 working days.
Step 5. If approved, we initiate the refund within 7 working days of the decision.
Requests made only through social media, WhatsApp, or a college coordinator are not formally logged. Always email help@showdownalley.com.
6. How Refunds Are Paid
6.1 Refunds go back to the original payment method through our payment gateway, Razorpay. We cannot refund to a different card, account, or UPI ID.
6.2 Once initiated, the money typically reaches you in:
| Method | Typical time |
|---|---|
| UPI | 3 to 5 working days |
| Credit / debit card | 5 to 10 working days |
| Net banking | 5 to 7 working days |
| Wallets | 3 to 7 working days |
6.3 These timelines are controlled by banks and the payment gateway, not by us. Once we initiate a refund we will share the reference number; delays after that must be taken up with your bank.
6.4 Approved refunds are made in full, without deducting gateway charges. GST already remitted is refunded where the law permits.
7. Transfers Instead of Refunds
Where a refund is not available, we may, at our discretion, offer to move your entry to another competition of equal or lower fee, or a fresh attempt where a genuine, documented emergency stopped you from taking part. These are goodwill options. Requesting one does not create an entitlement.
8. Chargebacks
8.1 If you have a problem, contact help@showdownalley.com before raising a chargeback with your bank. Most issues are resolved faster directly.
8.2 Raising a chargeback on a legitimate entry you used is a breach of the Terms & Conditions. We may suspend the account pending resolution and will contest the chargeback with our attempt and payment records.
9. Grievance Redressal
If you are unhappy with a refund decision, you may escalate:
Level 1: reply to your refund ticket asking for review by a supervisor. We respond within 5 working days.
Level 2: Grievance Officer:
- Name: Anjali
- Designation: Grievance Officer
- Email: help@showdownalley.com
- Phone: +91 84482 98278
- Address: Flat No. B-3/103, Sahara Grace, M.G. Road, Gurgaon 122002, Haryana
We acknowledge within 48 hours and resolve within 15 days, in line with the Consumer Protection (E-Commerce) Rules, 2020.
Level 3: you may approach the National Consumer Helpline (1915 / consumerhelpline.gov.in) or the appropriate Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019.
10. Changes to This Policy
We may update this policy. The version in force when you paid is the one that applies to that payment. For material changes we will give at least 15 days' notice by email or in-platform notice. Earlier versions are available on request at help@showdownalley.com.
11. Contact
Pravesio Consulting Private Limited Registered Office: Flat No. B-3/103, Sahara Grace, M.G. Road, Gurgaon 122002, Haryana CIN: U70200HR2025PTC134374 Email: help@showdownalley.com Web: showdownalley.com